HELP & FREQUENT QUESTIONS
A clear answer.
A simple next step.
Find out how the service works, what you need to provide and how to get help.
15 questions
What does Quote Tandem do?
We personally follow up recent unanswered quotes on your behalf, listen to questions and help arrange an approved next step. You stay responsible for pricing, technical advice and accepting jobs.
How do I start?
Request a trial or book a free 15-minute introduction. We check capacity, agree your brief and dates, complete the agreement, then issue an invoice. A request or free call does not confirm a paid order.
What is included in the A$250 trial?
Two weeks, up to 10 approved quotes, up to 2 attempts per quote and up to 3 total hours including setup, notes and reporting. All limits apply. The A$250 total includes A$22.73 GST. You receive a written outcome summary.
What do I need to provide?
An approved brief, recent quotes, the necessary customer contacts and permission evidence, relevant Do Not Call checks, opt-outs, a script, calling windows, booking capacity and a working business calling account. We agree a secure way to exchange the customer list after acceptance.
Do you cold-call new prospects?
The service is for existing enquiries and approved quotes, not cold prospecting or bulk marketing. An earlier enquiry is not blanket permission for any call; permissions and applicable calling rules must be checked before we start.
Do you guarantee bookings or more jobs?
No. We provide the agreed follow-up activity and reporting. Customer responses, bookings, sales and revenue are not guaranteed. A next-step booking is recorded separately from a job you confirm you have won.
Can you offer discounts or answer technical questions?
Only information and options you have approved are discussed. Discounts, technical advice, changes to the work and accepting a job are passed back to your nominated contact.
How do I pay?
We send payment instructions with your invoice after the trial is agreed. Use a secure card link only when one is supplied and active, or the verified bank details on the invoice. Do not email card numbers. Please contact us before paying if anything looks different or unclear.
Is payment taken when I request a trial?
No. The request form prepares an email draft for you to review and send. No order is confirmed and no payment is taken by that form. Payment is due after agreement and before the service starts.
Can I get a tax invoice and receipt?
Yes. Your tax invoice identifies the supplier, ABN, agreed service, dates, price and GST. A receipt or acknowledgement is provided after the actual payment has been checked. If you need a copy, contact us with your invoice reference.
Is there an ongoing subscription?
The trial does not renew automatically. Monthly support is A$500 including GST, subject to capacity and a separate agreement. Each period is approved in writing; no recurring charge is authorised by a trial request.
Can I pause or cancel?
Either party can pause or end unfinished work by email. The trial agreement sets out refunds before work starts and proportionate charges for unfinished work after starting. Statutory consumer rights are preserved. Read the service terms and contact us if you need help.
When can I book an introductory call?
The booking calendar offers available 15-minute calls between 3 pm and 8 pm Sydney time each day, subject to notice and calendar availability. It creates a Google Meet link after booking. These introduction hours do not set the permitted hours for outbound customer calls.
How do you handle customer information?
Use the agreed secure channel for customer lists. We use only the necessary information for the agreed work, restrict access and return or delete raw working data within the agreed 30 days after completion, subject to necessary legal and opt-out records. See the privacy notice.
How do I contact you about an invoice, complaint or privacy question?
Email hello@quotetandem.net or use the contact page to prepare a message. Include your business and relevant invoice or service reference. Leave customer lists, card details and unrelated sensitive information out of the message.
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Still need a hand?
Email hello@quotetandem.net, send a contact request, or book a free introduction. For an existing service, include your business or invoice reference.
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